Miscellaneous questions

Why does my floor heat unevenly?


If wire spacing and floor height isn’t consistent, your floor may not heat evenly. Click “Read More” for details.

Why does my floor get warmer in some spots?


Your floor can reach higher temperatures in some areas where furniture, area rugs, dog beds or other fixtures are trapping the heat. Click “Read More” for details.

The Factory Joint Rule


The factory joint MUST be installed in the floor. Click “Read More” for details.

Is the GIT-1 sensor high or low voltage?


The GIT-1 sensor operates on low voltage, ideal for safe integration with control systems.

Is an electric floor heating thermostat the same as regular thermostats?


No, floor heating thermostats are specifically designed to control electric floor heating systems. 

How long should I program my CommBox to melt snow?


It will vary depending on the depth of the cable in the material (concrete, pavers or asphalt) and the voltage input into the cable (280-240-277). Click “Read More” for details. 

How can I turn my system on or off completely?


You can turn your 3iE on or off using the button next to the GFCI tab at the bottom. Under your thermostat you will find a flat tab indicating the GFCI status of your thermostat. Next to that tab there is a small button. Hold it for 5-6 seconds to turn it on or off.

Does the 3iE have a battery backup?


In the event of a power outage, the capacitor will hold the charge for approx 1 hour, after which time the device will require re-programming.

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