Troubleshooting

Why do single rail towel warmers have temperature variations?


Temperature Variation in Single Rail Towel Warmers     The variation in temperature of a Single Rail Towel Warmer may be due to a few factors: Wiring Configuration: In single rail towel warmers, the heating element is typically a wire or cable that enters the rail at one end, loops around inside, and exits at […]

SOLVED: Error Code 120: kWh rate entered in the wrong format.


If you receive the error code – 120, the cost has been entered incorrectly. KWh rates are in cents (₵), not dollars. Anything less than a dollar has to be entered starting with a decimal. Example: 14.5₵ per kWh should be entered as .145.

Can the dual cable tester be used to measure the resistance of the floor sensor?


Warmup’s Dual Cable Tester (DCT) is designed to ONLY measure the resistance of heating cable(s), therefore, do not use the Dual Cable Tester to measure the resistance of a floor sensor, instead use a multimeter set at 20k ohms (Ω).

What if my thermostat screen is black and won’t turn on?


If your thermostat has no display and will not turn on when power button is pushed, the thermostat could be wired incorrectly. Click here for more details.

Check the Resistance Readings of your Electric Floor Heating System


If you purchased a Digital Multi-meter from Warmup you will have 2 connectors as shown below. Please make sure that the contacts that will be plugged into the multi-meter are properly exposed as illustrated below. It is possible that you may have to remove some of the sheathing from the connector ends to expose them enough to make the needed contact with the multi-meter in order to receive accurate readings.

Ground Fault Error: What does this Mean if my Thermostat has “Ground Fault Error” on the Display?


This message will occur if a ground fault is detected. Click “Read More” for details.

Why Won’t My 4iE Connect to the Internet?


Check you are using a WPA2 password format (less than 10 characters) on your network. Click “Read More” for details.

Why is my Floor Temperature Reading Incorrect?


If your floor probe is giving you a reading that is much higher or lower than the actual temperature of the floor, it is possible that your installer put the sensor probe and cold tail lead in the same conduit. Click “Read More” for details. 

Why hasn’t my Controller activated my snowmelt system if its snowing?


When the LTC is ON, your system will not turn on if temperatures reach or drop below 5°F. When the system is on and senses the temperature drop to 5°F, the system will delay-off. 

What if the Sensor Probe Reads Higher or Lower than Actual Temperature?


If the sensor probe is placed too close to the wire, it will read higher temperatures than you will actually feel on the floor. Click “Read More” for details.

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