Best Warranties and Guarantees
The warranties on our products are in place for you. We offer market leading warranties and advise checking the guarantees of any other companies in the market before making a purchase.
Warmup Warranties
We understand that during installation mistakes can be made; that’s why we provide our renowned SafetyNet Installation Guarantee. This protects you in case of accidental damage of the floor heater while installing the system. If damage does occur, we will replace it free of charge.
The great warranties on our products are possible thanks to our commitment to Research and Development, on-going quality assurance from the ISO 9001 process and the testing requirements of the BEAB and other regulatory houses. Hence, we do not believe that all Warranties are the same. We advise checking the real substance other companies’ guarantees before making a purchase. Warmup Warranties come with assured levels of accreditation, strong financial backing and over 20 years of trading.
Warranty Duration
All Warmup products are warrantied if the item is registered with Warmup within 30 days and installed by a qualified contractor in accordance with building code regulations. Please see our Terms and Conditions for more information.
Thermostats
All Warmup thermostats and controllers are warrantied for at least 3 years. The 6iE Smart Thermostat has a warranty of 12 years.
Electric Systems
Warmup Mat system & DCM-PRO Cable – 30-Year Warranty Warmup Foil Heater & In-Slab Heating Cable & outdoor heating mats and cables – 10 Year Warranty
SafetyNet™ Installation Guarantee
We were the first brand on the market to offer a SafetyNet™ Installation Guarantee on our heating wire.
If you damage the heater while installing the system, we will replace it free of charge. Just contact our 24-hour technical support line on +1 (888) 927-6333 to organize the replacement to be sent out to you – nice and easy!
SafetyNet™ Installation Guarantee Guidelines:
(a) If you accidentally damage a Warmup heating wire before covering it with screed or flooring, you may contact Warmup to replace the product with another of the same make and model for free.
(b) PLEASE NOTE
(i) The SafetyNet™ Installation Guarantee does not cover any other type of damage, misuse, or improper installation due to improper adhesive or subfloor conditions. Limit of one free replacement per customer or installer.
(ii) Damage to the electric heater that occurs after screeding or laying of the floor covering is not covered by the Safety Net™ Installation Guarantee.
Register your warranty today
With over 20 years of expertise in heating homes across the World, we are confident in our cutting-edge research and product design, our lengthy warranties for our underfloor heating systems will help your peace of mind.