Troubleshooting

How to repair an electric floor heating cable system


Here is an instruction sheet that will guide you through the repair process of a damaged heating system wire.

Floor Probe Installation Instructions


The thermostats come with a 9’ sensor cable to detect the temperature under the floor finish. The end of the probe wire contains a capped sensor that should be evenly centered between two heating cables at least 12” into the heated area. At no time should the probe wire cross the heating cable.

I nicked the wire slightly; do I need a repair kit?


When slight damage is caused to the wire, a visual assessment needs to be made. Read more.

Why wont my 6iE connect to internet?


Are you experiencing issues connecting your 6iE to WiFi? Find some useful tips for resolving this issue here in this post.

Why is my thermostat flashing?


Is your thermostat display flashing? We’ll be happy to help get you on the right track in this quick post.

Can I have a technician come to my home?


Are you looking for troubleshooting support at your home? We are here to help online and by phone 24 hours, 7 days a week.

How do I test my thermostats GFCI?


Do you need to test the GFCI on your Warmup thermostat? This post will provide the directions needed for performing this test.

How does the infrared thermal camera work?


Are you experiencing uncertainty with your underfloor heating and looking to get answers? An infrared thermal camera may be the tool you need.

Why does my thermostat say test monthly?


Are you wondering why your thermostat says test monthly? Wondering what you should do? Learn all of that and more in this post.

What can I do if my old thermostat has stopped working?


Does it appear that your old thermostat has stopped working? Learn more here about what you can do next to get your floors warm again.

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