Troubleshooting

TH115 Floor Heating Thermostat Error Message: HI


The error message “HI” on a TH115 thermostat occurs when the measured temperature is above its display range and heating is deactivated.

Should I use Self-leveler or Thinset ?


Using self-lever or thinset depends on the type of flooring being installed and preference. 

Output Fault Detected on the 3iE Display


The ‘Output Fault Detected’ message on a 3iE Thermostat likely indicates a wiring or installation issue. Consult the manual or call technical support to resolve.

Once a repair has been completed, can I replace the tile right away?


Upon completion of a repair it is completely safe to apply thinset and tile. Read more.

My WUDG Thermostat is on but there’s Delayed Heating/No Heating Up at All


Learn why delayed heating occurs in under‑floor systems and how insulation, sub‑floor type, and heat loss affect performance.

My Floor has No Heat but There Are No Error Messages?


If your floor is not heating, you should contact your electrician to do proper troubleshooting. Click “Read More” for details. 

Is it Normal if my Thermostat Makes a Clicking Noise?


The clicking noises are the relay opening and closing to let the power through to the heating system. While it should be hardly noticeable, it can be reduced by insulating the surrounding of the electrical box in which it is mounted. You should also ensure that the screws mounting both the box and the thermostat are tight.

If I’ve Registered an Account, Why Does my 4iE Still Have an ‘!’ on the Screen?


It could also mean that your thermostat is connected to the internet but you have not registered the device as a room on the myheating app or the my.warmup portal. In this instance, you will need to gather your 4iE’s device number and enter a room at your location on your profile. 

Heater Error: What Does it Mean if my Thermostat Reads “Heater Error” on the Display?


Heater error will occur if the heating system is not properly wired to the thermostat. Please click “Read More” for details.

General installation notes for the Foil Heating System


“Draw an installation plan showing the placement of the mats, floor sensor, and lead wire(s) to the thermostat. The Warmup Foil heating system should be at least 6″” away from walls for laminate and 12″” away for carpet. “

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