Troubleshooting

Why is my thermostat display sideways?


Is your thermostat screen displaying in the wrong direction? We’re sorry for the inconvenience. Click here for support to get this issue solved.

Why wont my thermostat hold information?


Are you finding that your thermostat is not holding your changed settings? Try this quick fix for getting your thermostat settings saved.

Why is my thermostat stuck on the Warmup screen?


Is your thermostat stuck on the Warmup screen? To advance you’ll want to confirm a few details found in this useful post.

Is it possible to repair damaged underfloor heating?


If you are experiencing issues with your underfloor heating system you may be wondering if it is even possible to repair damage. Learn more here.

Can I delete a WSM in the application?


If you’ve added a WSM in the app that you’d like to remove you can find instructions here for how to do so.

What should I do if I change my WiFi settings at home and my WSM is not online anymore?


If your WSM has lost internet connection you can read more here on how to get it back up and running.

How do I perform a factory reset on the WSM ?


You may find that you need to do a factory reset to your WSM. If this is the case, read along here to find out how.

How do I connect my WSM-252W to WiFi?


Looking for help connecting your WSM-252W to WiFi? Follow along here for support.

How do I test a floor probe?


If you believe that your floor probe readings are inaccurate or if you are getting an ER1 message, you may want to test your floor probe. Learn how-to here.

How do I test my heating cable(s)?


Warmup recommends testing your underfloor heating cables before, during, and after installation. Follow along with this post for support.

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