questions

It is likely to be a wiring or installation issue. Please consult our installation manual for further assistance. Troubleshooting steps will need to be done with a licensed electrician. Please have the electrician call us on site with the model numbers that were installed and a multimeter for testing.

Upon completion of a repair it is completely safe to apply thinset and tile. Read more.

There are some things to check and questions to answer to troubleshoot this.  Click “Read More” for instructions.

If your floor is not heating, you should contact your electrician to do proper troubleshooting. Click “Read More” for details. 

The clicking noises are the relay opening and closing to let the power through to the heating system. While it should be hardly noticeable, it can be reduced by insulating the surrounding of the electrical box in which it is mounted. You should also ensure that the screws mounting both the box and the thermostat are tight.

It could also mean that your thermostat is connected to the internet but you have not registered the device as a room on the myheating app or the my.warmup portal. In this instance, you will need to gather your 4iE’s device number and enter a room at your location on your profile. 

Heater error will occur if the heating system is not properly wired to the thermostat. Please click “Read More” for details.

What do you do when this message appears on your UCCG floor heating thermostat?  Click “Read More” for details.