Troubleshooting

The sensor relay is closed but the deicing system is not running. Why?


A good place to begin troubleshooting is at your breaker or contactor.  Click “Read More” for details.

The yellow light at the bottom of my sensor keeps on blinking. Is something wrong?


Quite the opposite actually.  A blinking yellow light on your snow melting controller means everything is working correctly.  Click “Read More” for details.

How to work around a faulty ETOG sensor ?


To work around your faulty ETOG sensor click “Read More” for details. 

How do you find out if your ETOG sensor is defective?


In order to determine if your sensor is defective, click “Read More” for details.

My Floor Heating System Keeps Tripping


The GFCI in thermostats are Class A, which means below 5mA trip levels. This is a very sensitive trip level required by UL. There are several instances that could cause “spurious tripping” or “nuisance tripping” due to electrical noise on the circuit.

Error Message E2 – UCCG Floor Heating Thermostat


The E2 error on a UCCG Thermostat means the floor sensor isn’t connected properly or is defective. Check wiring and sensor resistance before calling for support.

Error Message – E1


Error E1 on your thermostat means the internal sensor is defective or shorted. Contact your retailer for replacement.

Error Message – E0


E0 on the UCCG thermostat means internal error and the unit must be replaced. Contact your reseller for replacement.

What if my thermostat says system is on however the floor is not heating up?


If you installed your thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details. 

Why are my floor heating system resistance readings not the same after several years?


After getting a “Ground Fault” error on your thermostat you may find out your heating system resistance reading are off.  Click “Read More” to learn why.

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