Troubleshooting

What is causing my thermostat to keep tripping requiring that I press the reset button?


One reason why your thermostat keeps tripping could be that you have GFI on the thermostat and the breaker simultaneously.  Click “Read More” for details.

What does it mean if my thermostat reads “ER 1 Out” on the display?


It indicates that the thermostat is not set up correctly. Click “Read More” for details.

My sensor triggers properly most of the time but seems to miss very wet snow.


Even if the sensor triggers, your outdoor controller may miss very wet snow. Learn how placement and settings affect detection.

Why does my sensor trigger without precipitation?


This could indicate your sensor needs to be cleaned.  Click “Read More” for instructions.

My sensor just sits there. What could be wrong?


Try these simple troubleshooting tips to isolate what the issue could be.  Click “Read More” for details.

After a deicing cycle is complete my pavement still has some snow on it. Why?


Learn why snow remains after a de‑icing cycle; your outdoor controller or sensor placement may affect results.

The sensor relay is closed but the deicing system is not running. Why?


A good place to begin troubleshooting is at your breaker or contactor.  Click “Read More” for details.

The yellow light at the bottom of my sensor keeps on blinking. Is something wrong?


Quite the opposite actually.  A blinking yellow light on your snow melting controller means everything is working correctly.  Click “Read More” for details.

How to work around a faulty ETOG sensor ?


To work around your faulty ETOG sensor click “Read More” for details. 

How do you find out if your ETOG sensor is defective?


In order to determine if your sensor is defective, click “Read More” for details.

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