questions

towel warmers

Can I install a towel warmer bar vertically?

Warmup recommends towel warmers to be installed horizontal only. Towel warmer bars are designed to evenly distribute heat across the entire surface of the towel. Towel bars work most efficiently when towels are hung flat against them. Hanging a towel vertically reduces the surface area of the towel that’s in contact with the bar, which means it will take longer for the towel to warm up, and you might not get the desired warmth. When you hang a towel vertically, only a small portion of the towel comes into contact with the bar, resulting in uneven heating. In addition, towel bars are designed and tested to be installed horizontally, according to our installation manual. Installing them vertically could potentially compromise their structural integrity and safety.

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How do I wire a single towel warmer bar?

In order to wire a single towel warmer to code, you must follow the installation manual and/or video below. In addition, you must follow Authorities Having Jurisdiction (AHJ).

Below are the materials that you will need for your installation:

M10-1 – 10mm Tap
Undercounter Connectors
3/8″ Flexible Metal Conduit (Alt: 6′ 3/8″ whip and remove the wire)
3/8″ Conduit Connector
2″ x 4″ Metal Junction Box with 3/8″ Knockouts

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ultralight insulation boards

What is the proper way to install Ultralight Insulation Boards?

The perfect installation for Warmup Ultralight Insulation Boards would be a tight and staggered seams. Instead of lining up the edges of the boards perfectly, it is extremely important to offset them a bit to provide a thermal break. A thermal break is a barrier that stops heat from moving easily between inside and outside. When you have a good thermal break, your insulation works better, which means your home stays warmer without needing to turn up the heat all the time.

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SNOPRO-100 control

Does the SNOPRO-100 require a high-limit sensor?

The function of the high-limit sensor to monitor the slab temperature and protect the system against thermal runaway. Therefore, “YES”, both versions of the SNOPRO-100 require the high-limit sensors to be wired  to terminals 10 & 11 in the controller, either by the high-limit sensor that is included in both SNOPRO-100 or by putting in a 470k resistor as outlined on page 11 of our manual. The high-limit sensor should be installed regardless of whether the SNOPRO-100 is used at a satellite or a stand-alone to protect against thermal runaway.

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How to Resolve the ER2 Message on the Terra Smart WiFi Thermostat?

When the thermostat reads “ER2,” the floor sensor has a short circuit or has a loose connection. Your electrician must secure connections and test the probe using a multimeter set to the lowest possible ohms scale. The resistance reading should be between 7 and 17 ohms.  If a short is found and a backup sensor probe was not installed, you can bypass the error message by setting the thermostat to read the air temperature instead.

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